Shipping Policy

Order Processing:

Please allow 1 day to process your order. Expect an email within 24h to let you
know your order is on the way!

Flat Rate Shipping:

Orders are generally shipped within 24h using USPS with 3-4 days delivery time. Flat rate shipping fee of $6 applies to orders shipping
to continental US. 

Domestic Shipping Rates And Estimates:

For calculated shipping rates: Shipping charges for your order will be calculated and
displayed at checkout.
For simple flat rate shipping: We offer $6 flat rate shipping to continental US.
and a free shipping for orders over $48.

We are offering following rates for special shipping options

Estimated delivery time / Price
Next Day Delivery/$15

International Shipping:

We offer international shipping to the following countries: [list of countries].
If relevant you can also include countries you don’t ship to: At this time, we do not ship to [list
of countries].
If you’re using calculated shipping rates: Shipping charges for your order will be calculated
and displayed at checkout.
Shipping option Estimated delivery time for International Shipping/Price
5-7 Days/$25 Flat Fee .

Your order may be subject to import duties and taxes (including VAT), which are incurred once
a shipment reaches your destination country. [Monterosso Coffee] is not responsible for these
charges if they are applied and are your responsibility as the customer.

Exchanges:

In the event that your order arrives damaged in any way, please email us as soon as possible
at [email protected] with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don’t hesitate to contact us at [email protected]

Cancellation Policy:

Some items in our store may be offered to you as a subscription, a pre-order or try before you buy. This cancellation policy lays out how you can change or cancel these kinds of purchases.

Subscriptions:

When you purchase a subscription you’ll receive repeat deliveries. These are based on the subscription duration and frequency that you select.
Your payment details will be stored securely and you’ll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may auto-renew at the end of their duration. If you don’t want to renew a subscription you can cancel it.
If you want to cancel or change your subscription, you can do it at any time. Your order confirmation emails have links to your order. You can manage your subscription from there.
See our returns policy for more details on returns and refunds.

Try before you buy:

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a certain amount of time to decide if you want to keep the item. Once the time period has passed, if you have not returned the item, we will charge your payment method for the full amount.